Pricing FAQs
This page answers the most common questions related to pricing, plans, billing, and add-ons on Omnihubs. It is structured for easy reading in GitBook.
General Pricing
What plans does Omnihubs offer?
Omnihubs offers multiple subscription plans designed for different business needs. Each plan includes a fixed set of features, usage limits, and supported channels.
Can I start with a free plan?
Both exists. You can choose according to your feasibility.
Do you have a trial account?
Yes, trial plan is now available on all the Plans. With a 7 day trial period, check out all the offerings of Omnihubs!
How many chat agents can I include in the Business Plan?
You can include 10 agents with the Business Plan. You can add more agents at additional charges using Add-ons.
What channels does the Business plan include?
Omnihubs's Business Plan allows you to create chatbots for Websites, Facebook, Instagram, Telegram, WhatsApp, and SMS.
What happens when I cross the response limit?
Once the limit of your messages has been reached, you will get a warning on your dashboard and additional messages and conversations will not be initiated via your chatbot. You will be requested to upgrade your current plan, your bots will not be able to bring leads and talk to your customers until you upgrade.
How many Chatbots can be created in Business Plan?
Unlimited chatbots can be created on the Business Plan.
What is your refund policy?
Omnihubs offers a 7-day free trial, after which all subscriptions, add-ons, and custom services are non-refundable, with refunds only considered for duplicate or unauthorized transactions.
Can I cancel my subscription?
It is a decision smart people won't take, but we respect your choices, you can cancel your subscription in settings.
What if I cancel my plan?
You can cancel your plan whenever you want. However, we will cancel your subscription only at the end of the billing cycle. Once you cancel your plan, you will not receive a new invoice from the next billing cycle. Hence, If you cancel your plan in January, you will not get a new bill in February.
What is the pricing for the Messages add-ons?
Messages Add-ons pricing depend on the quantity of messages purchased. The pricing for the same can be checked in the "Add-ons" section of the subscription panel.
How can I get my invoice?
Does Omnihubs store payment details?
No, Omnihubs uses a secure payment gateway and does not store payment details. Your privacy and security are paramount to us.
What if my payment fails and my money gets deducted?
If your payment is not completed successfully and money has already been deducted from your account. You can contact support (at support@tandtglobal.net.) and your bank for further information. Usually, your bank refunds the deducted amount within three working days
